[email protected] +7 812 425-64-78

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We will show our products in use and help you choose the right ones for you. We will email you within 24 hours to arrange convenient time.

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Support

Three levels of customer care: Essential 0$/mon Vigilant 500$/mon Enterprise 1000$/mon
Email support Reply during 1 business day
Skype support Reply during 1 hour
Private emergency phone support 24/5 24/7
Weekly audit* We check system stability
During weekly audit our IT specialists check health of your system to detect unnoticed flaws that could affect stability of your busines.

Answers about support

  • During what time do you reply to support requests?

    Maximum time for the reply to an email request is one working day. In Vigilant and Enterprise tiers Skype and phone support are available — reply during several minutes.

  • How do you provide 24 hours support?

    Our support agents work in several time zones. When one is finishing his working day, another one is starting.

  • How much time does it take to configure plugins?

    For any support tiers we configure plugins ourselves. Usually it takes from 2 to 4 hours during a Weekend.

    If you want to configure yourself, we will provide you with a detailed instruction.

  • Are some special knowledges necessary for the plugins configuration?

    You shouldn’t be an IT specialist. All configuration is made via graphic interface.

  • What is necessary for plugins service?

    Nothing. Plugins check compatibility with MT4 configuration and notify us about any errors.

  • How do you track and solve problems?

    Weekly audit is included into Enterprise support tier. The rest of the time we improve our plugins and search for some imperfections. We release updates 1-2 times a month.

Request free demo

We will show our products in use and help you choose the right ones for you. We will email you within 24 hours to arrange convenient time.

Request wasn't sent. Check all fields, please

Your request was successfully sent