We provide 24/7 support for our MT4/MT5 plugins and apps
Emergency numbers:
How quick is your response?
30 minutes for email and Telegram requests during working hours. 7 minutes via emergency phone line at other times.
How do you provide 24-hour support?
We have several support agents on our team. They provide you with 24/7 emergency help.
How much time does it take to configure plugins?
We configure plugins ourselves on all support levels. It usually takes 2 to 4 hours on a weekend.
If you want to configure a plugin yourself, we will provide you with detailed instructions. You don’t need to be an IT-specialist. All configuration is made via a graphic interface.
What if your plugin is not compatible with plugins of other providers?
Plugins check their compatibility with the mt4/5 configuration automatically. In some cases, a plugin can solve a problem independently. In all other cases, we will fix it free of charge.
How do you provide security for your plugins?
We scrupulously adhere to official MetaQuotes development documentation. Our plugins undergo several levels of testing. Before a plugin is released, we launch them many times both in standard and extreme situations.
How do plugins influence the speed of MT4/5?
We use C++ for our plugins. That is why they work faster than their counterparts.
How often are updates released?
We are constantly improving our products. New updates are released once or twice a month.
What is the price of support service?
We have several plans, including a free one. If you pay us a monthly fee for any of our products, you’ll get all the services of a paid plan for free.
Here is how the plans work:
Free Plan
- Email and Telegram support during working hours. Maximum response time is 30 minutes.
- Emergency 24/7 phone line support. Maximum response time is 7 minutes.
- Updates for plugins that ensure all products work with the latest version of MT platforms and Windows OS.
Paid Plans
- Email and Telegram support during working hours. Maximum response time is 30 minutes.
- Emergency 24/7 phone line support. Maximum response time is 7 minutes.
- Updates for plugins that ensure all products work with the latest version of MT platforms and Windows OS.
- Specific number of developers’ man-hours allotted to resolve your issue.
