Questions & Answers

How much time does it take to move to Takeprofit’s plugins?

To start using plugins, you should install and configure them. We always configure plugins ourselves to make sure that everything works properly. Usually it takes between 2 and 4 hours on the weekend.

Is some special knowledge necessary for plugin configuration?

You don’t have to be an IT specialist. All of the configuration is made via a graphic interface.

What if the plugin is not compatible with plugins of other providers?

Plugins check their compatibility with the MT4 configuration automatically. In some cases a plugin can solve a problem itself. In other cases we fix it free of charge.

What should I do if a plugin corrupts the database or MT4 configurations?

Plugins create backup copies of configurations and work only with ones they need. The database and configurations of other MT4 parts are not changed.

How often do updates come?

We are constantly improving our products. New updates are released once or twice a month.

How are plugins tested before a release?

We have automated tests for each plugin. Before a release we check how plugins work for many times both, in standard and extreme situations.

What if plugin will lay server down?

This is unlikely. However, in the rare case that it does take place, our built-in system of error tracking, will notify us about this immediately and we will be able to fix it in a short time.

What if a plugin slows the MT4 down?

We use C++ for our plugins. That is why they work faster than their counterparts.

How do you provide security for your plugins?

We scrupulously adhere to official MetaQuotes development documentation. All of our plugins go through several levels of testing.

How quickly do you respond to support requests?

No longer than one working day. In the Vigilant and Enterprise tiers Skype and phone support are available — you will get a reply within minutes.

How do you provide 24-hour support?

Our support agents work in several time zones. When one is finishing his working day, another one is starting.

How much time does it take to configure plugins?

For any support tiers, we configure plugins ourselves. Usually it takes between 2 and 4 hours on the weekend.

If you want to configure it yourself, we will provide you with detailed instructions.

What is necessary for plugin service?

Nothing. Plugins check their compatibility with MT4 configuration and notify us about any errors.

How do you track and solve problems?

A weekly audit is included in the Enterprise support tier. Otherwise, we regularly search for imperfections and improve our produсts. We release updates once or twice per month.

Can you make a custom plugin?

Sure, write to [email protected] or call +7 812 425-64-78